Terms of Service

These Terms of Service (“Terms”) are a contract between you and SiteReady for use of sitereadywebsites.com, the website editor, hosting, and related services (the “Service”). By creating an account, starting a subscription, or otherwise using the Service, you agree to these Terms and to our Privacy Policy.

If you use the Service for a company, you confirm you have authority to bind that company. If you do not agree, do not use the Service.

Mandatory consumer, privacy, and similar laws in your country still apply and are not limited by these Terms. That includes GDPR rights in the EEA/UK and equivalent protections where you live.

SiteReady lets you choose a template, edit business content, and publish a professional website. Hosting, SSL, and support are included in paid plans as described on the pricing page. Features such as a custom domain, QR code, or analytics depend on the plan you buy.

The Service does not include a native booking system, in-page shop checkout, or automatic translation of your pages. You can list prices and contact details so customers reach you directly.

We may change templates, features, or plan details. If a change removes a material paid feature, we will give reasonable notice.

You must be at least 18 years old (or the age of majority where you live) to open an account. Provide accurate details and keep your login secure. You are responsible for activity under your account.

Sign-in is provided by Clerk. You must follow Clerk’s acceptable use rules as well as these Terms.

Paid plans are sold per site. One subscription covers one SiteReady website. Amounts are shown in United States dollars (USD) at checkout. Taxes, VAT, GST, or similar charges may be added where the law requires, including for customers in the EU, UK, and other jurisdictions.

Payment is taken through Polar.sh-hosted checkout. Card updates, invoices, and cancellation use the billing portal, not payment links inside the editor. Billing cycles (monthly, quarterly, or annual) are those offered at checkout.

Subscriptions renew automatically until you cancel. By starting a paid plan you authorise recurring charges to the payment method on file with our billing provider.

If you upgrade or downgrade during a billing period, Polar.sh prorates the difference and charges or credits your payment method immediately (“prorate and charge now”). Plan changes take effect as soon as Polar confirms the update; Pro-only features (for example QR codes and analytics) follow your current plan. Invoices and proration details are in the billing portal.

You can cancel a subscription at any time from your dashboard (site Overview → Cancel plan, or Pause) or through the billing portal (Dashboard → Settings → Manage subscription). Cancellation is as simple as signing up: no phone calls or email threads are required to stop future charges.

When you cancel, your site stays available until the end of the billing period you have already paid for. After that, the live site may be unpublished or show as unavailable. We do not automatically refund unused days in a billing period when you cancel mid-cycle. This is standard for subscription software in the United States and most other markets.

Refunds we honour

• EU, UK, and EEA consumers (statutory withdrawal): You may have a 14-day right to withdraw from a distance contract without giving a reason. If that right applies and you have not validly agreed to immediate service with express acknowledgment that you lose the withdrawal right, we will refund the full amount within 14 days of receiving your withdrawal request. If you asked us to start the Service immediately with that acknowledgment, you may still withdraw within 14 days, but we may deduct a fair amount for the period the Service was available to you, as the law allows.
• First-subscription satisfaction guarantee (all customers): If this is your first paid SiteReady subscription and you contact us within 7 days of your first successful payment, we will refund that payment in full, provided you have not kept the site live for more than 48 hours in total during that period.
• Billing mistakes: Duplicate charges, incorrect amounts, or charges after a confirmed cancellation that was our error and refunded promptly after we verify the invoice in the billing portal.
• Extended outage: If the Service is unavailable for more than 48 consecutive hours due to a fault on our side (not your domain DNS, third-party outages, or force majeure), you may request a pro-rated credit or refund for the affected period.

Refunds we do not offer

• Partial refunds for unused time after the windows above, when you simply change your mind mid-cycle.
• Custom website project fees unless we agree otherwise in writing.
• Accounts suspended or terminated for abuse, non-payment, or content that violates these Terms (including vulgar or adult material).

How to request a refund

Open Dashboard → Settings → Manage subscription to view invoices and payment history, then email siteready.operation.team@gmail.com with your site name, the invoice date, and the reason for your request. We aim to respond within 5 business days and to process approved refunds to your original payment method within 14 days (sooner where consumer law requires).

Chargebacks filed without contacting us first may lead to suspension while we review the account.

Custom-made sites (unique layouts, extra pages, or a look that is not in the gallery) are scoped and priced separately. Work starts after we confirm the brief and any deposit in writing. Unless we agree otherwise, custom fees are due as invoiced and are not part of the standard subscription refund rules.

You own the text, photos, logos, prices, and other material you upload (“Your Content”). You grant SiteReady a worldwide licence to host, store, back up, display, and transmit Your Content solely to provide the Service (including CDN and storage partners).

You confirm you have the rights to use Your Content and that it does not infringe anyone else’s rights or break the law. Your Content must not include sexually explicit, obscene, or vulgar material. We may remove content we reasonably believe violates these Terms and suspend your site until the issue is resolved.

Export what you need from the editor before you cancel. We are not obliged to keep unpublished drafts indefinitely after the account or site is closed.

Templates, the editor, branding, and software are owned by SiteReady or our licensors. While your subscription is active, we grant you a limited, non-exclusive licence to use a template for your own business website on the Service. You may not resell templates, copy them onto another platform, or reverse engineer the editor.

You must not use the Service to:

• Break the law, including privacy, consumer, advertising, or tax rules in the countries you serve.
• Host malware, phishing, spam, or deceptive pages.
• Infringe copyright, trademarks, or other IP.
• Collect personal data from children in a way the law forbids.
• Attack, overload, or probe our systems or other customers.
• Resell hosting as a white-label agency product without our written agreement.
• Publish sexually explicit, obscene, or vulgar content, or operate websites primarily intended for adult or offensive material.

If you do not abide by these Terms or the acceptable-use rules above, we may suspend or take your site offline without prior notice, remove offending content, and end your account. Serious or repeated violations may result in permanent termination without refund.

You are responsible for your live site: accuracy of prices and hours, allergen or regulated claims, professional licences, and how you handle your visitors. If you collect personal data on your site, you must provide your own privacy information and any cookie or consent notices your visitors’ laws require (for example GDPR and ePrivacy in Europe, or similar rules in your customers’ countries).

SiteReady is not a party to contracts between you and your customers. We do not process shop checkout payments for your visitors.

We aim to keep sites online, but we do not guarantee uninterrupted access. Maintenance, faults at subprocessors, or events outside our control can cause downtime. We are not liable for lost enquiries during an outage beyond what section 14 allows.

Clerk, Polar.sh, domain registrars, and similar providers have their own terms. Their outages or policy changes can affect checkout, login, or DNS. Custom domains also depend on records you (or your registrar) control.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet every business or SEO goal.

Nothing in these Terms excludes warranties or rights that cannot be excluded under the law of your country, including consumer guarantees in the EU, UK, and Australia.

To the fullest extent permitted by law, SiteReady is not liable for lost profits, lost data, lost business, or indirect or consequential loss.

Our total liability for claims arising out of the Service is limited to the amount you paid us for the affected site in the 12 months before the claim. This cap does not apply to liability that cannot be limited (for example death or personal injury caused by negligence, fraud, or other liability that local law does not allow us to limit).

If you are a consumer in the EEA or UK, we do not exclude liability for our failure to provide the Service with reasonable care and skill, but we are not responsible for losses you could have avoided or that were not foreseeable.

If you use the Service for a business, you will indemnify SiteReady against claims arising from Your Content, your live site, or your breach of these Terms, except to the extent we caused the claim by our own negligence or wilful misconduct.

We may suspend your site, restrict editor access, or end your account if you do not abide by these Terms, including non-payment, abuse of the Service, legal risk, acceptable-use violations, or hosting vulgar, sexually explicit, or adult-oriented content. A suspended site may be taken offline immediately while we investigate. Suspension or termination for Terms violations may occur without refund. Where the law requires notice, we will provide it; otherwise we may act without prior warning for serious breaches.

We may also stop offering the Service with reasonable notice. You may stop using the Service at any time by cancelling billing and closing sites from the dashboard.

You may use the Service from Europe, the United States, Asia-Pacific, and other regions where it is lawful. You are responsible for local rules that apply to your business, including data localisation, advertising standards, and export controls. You must not use the Service if you are in a country or on a list where US, EU, UK, or UN sanctions forbid it.

Prices are in USD. Your bank or card issuer may apply currency conversion fees.

If we cannot resolve a dispute by email, it will be handled by the courts that have jurisdiction over SiteReady, except that:

• You may always bring a claim in the courts of your country of residence if mandatory consumer law gives you that right (including EEA and UK consumers).
• Data protection authorities and other regulators remain available for privacy complaints, as described in the Privacy Policy.

Mandatory laws of your country of residence apply in addition to these Terms and prevail where they conflict.

We may update these Terms. The “Last updated” date will change. Continued use after the effective date is acceptance of the new Terms, except where your local law requires extra notice or consent. If you do not agree, cancel before the change takes effect.

Questions about these Terms: siteready.operation.team@gmail.com

Related: Privacy Policy · Contact